Privacy policy

Last updated: 9 September 2026

SPATIALx Media operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SPATIALx Media is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

SPATIALx Media is operated by SPATIALX LTD, company number 10831538. For questions about this Privacy Policy, to exercise your data protection rights or to raise a concern, email Shopify@spatialx.io or write to 167–169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom. SPATIALX LTD is the data controller for the processing described in this policy, subject to the separate roles described in the Shopify disclosures above.

Listening pass, first-order offer and interests

Listening registration and the first-order offer

You can browse our site and listen to SPATIALx Radio without registering. Where the listening pass is offered, you can also use guest music previews of up to 30 seconds. Registering for that free pass provides access to the streaming content made available beyond the guest preview and the first-order offer displayed with signup. It does not verify your identity or grant ownership of downloadable products.

We collect your email address to associate the registration and first-order offer with your customer profile and to deal with requests you make about them. Your first name and interest questions are optional. Where you give your name, we use it to address you and identify the details you submitted. If you choose not to provide the required email address, you can continue browsing, listening to SPATIALx Radio and using guest previews.

We rely on our legitimate interests in operating the optional registered listening service, managing first-order offer eligibility and responding to related requests for these uses. We limit the required registration information to your email address and do not treat registration as permission for marketing. You may object to processing based on legitimate interests by contacting us; we will consider your request in accordance with applicable law. We may not be able to maintain your registered profile or assess an unused offer if the information needed for those purposes is removed.

Your interests are optional

The form may ask which music, books, genres or types of release interest you. You can skip these questions and still receive the listening pass and first-order offer. We use the answers to understand our audience in aggregate, relying on our legitimate interests in understanding the releases our listeners and readers value. If you separately choose email marketing, we may also use your stated interests to make those emails relevant, on the basis of your marketing consent.

Selecting a genre is not permission to send marketing. We do not infer sensitive characteristics, such as religious beliefs or political opinions, from your music or book preferences. You can ask us to correct or remove your stated interests, or object to their use for audience analysis, by emailing Shopify@spatialx.io.

Marketing is a separate choice

For listening-pass signup, marketing emails about SPATIALx music, books and offers are sent only if you choose the separate email-marketing option. That checkbox is optional and is not selected in advance. You do not have to subscribe to receive the pass or the first-order offer.

You can unsubscribe through any marketing email or by contacting Shopify@spatialx.io. Withdrawing marketing consent does not remove listening access, cancel an offer already provided under its terms, or affect purchased downloads. We may still send messages needed to answer your request or fulfil an order; we do not use that exception to send promotions.

We retain a record of your marketing choice and changes so we can honour it. Where necessary, a limited suppression record remains after an unsubscribe to prevent further marketing, rather than accidentally adding you again.

Shopify Forms and browser storage

We use Shopify and Shopify Forms to process form submissions and customer records. The Shopify disclosures elsewhere in this policy also apply to information submitted through this feature.

After successful registration, we use local storage in your browser named sx-listening-pass-v1 to remember the listening pass you request on that browser for up to 90 days. It contains the pass version, form identifier and expiry time, not your name or email address. We use that marker for listening access, separately from advertising, analytics and marketing permission. The form submission itself is stored by Shopify as described above.

The marker can expire sooner if the registration form changes or you clear your browser data. It is specific to the browser and website address where it was saved. If persistent storage is unavailable, access may be remembered only for the current page session. You can remove the marker by clearing site data for spatialx.media in your browser.

Where the “Already registered?” option is available, you can restore an existing listening pass on another browser or device by signing in with the same email address through Shopify customer accounts. Shopify verifies access to that email address through its sign-in process. We use the listening-pass tag on your customer profile to recognise your existing registration and remember access in the current browser. Signing in does not change your saved interests or email marketing choices. The initial listening-pass form and browser marker themselves are not a verified-email or password-protected account.

How long we keep these records

We keep registration and first-order eligibility records while they are needed to provide or administer your pass or offer and to respond to related requests. We review inactive profiles periodically and remove or minimise information that is no longer needed. The 90-day browser-marker lifetime is separate from the retention of information in Shopify.

Optional interests are kept until you change or ask us to remove them, or until the profile is no longer needed. Marketing consent evidence and limited suppression records are kept as needed to demonstrate and honour your choices. Purchase and payment records are retained separately as needed to fulfil orders and meet applicable accounting, tax, dispute and other legal obligations. The general retention and rights sections of this policy continue to apply.

Your rights and our contact details

SPATIALX LTD, company number 10831538, is responsible for these uses of your information. Contact Shopify@spatialx.io, or write to 167–169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom, to ask about your information, request access or correction, request deletion or restriction, object to processing, withdraw an optional choice or raise a concern. The rights that apply depend on the purpose and lawful basis. You can complain to the Information Commissioner's Office.