Refund policy
Last updated: 9 September 2026.
We want the record or book you receive to match what you ordered and work as described. Contact SPATIALX LTD at Shopify@spatialx.io or through our contact page if you need help. Please include your order number where available and describe the issue.
Cancelling because you have changed your mind
For a UK consumer's purchase of digital content supplied without a physical medium, the normal cancellation period is 14 days from the date the contract is made.
If you ask us to supply the content during that period, we must first obtain your express agreement to begin supply and your acknowledgement that your cancellation right will be lost when supply begins. We must also provide the required confirmation. We only rely on that loss of cancellation rights when the legal conditions are met.
A general “I agree to the terms” checkbox, marketing signup or free listening-pass registration does not by itself waive cancellation rights for a purchase. If the required agreement, acknowledgement or confirmation is missing, we will honour the cancellation rights that apply. We do not use a blanket “digital products are non-refundable” rule.
To cancel, send us a clear statement by email or post before your cancellation period ends. You may use the form below, but you do not have to. You do not need our permission before sending a cancellation notice.
Where you validly cancel and a refund is due, we will reimburse you without undue delay and within the applicable 14-day deadline, using your original payment method unless you expressly agree otherwise. We will not charge a refund fee.
Faulty, misdescribed or missing digital content
Your rights concerning faulty or misdescribed content are separate from the change-of-mind cancellation period and continue after a download starts.
If purchased content is not of satisfactory quality, fit for a purpose agreed with us, or as described, contact us. Where the statutory remedy is repair or replacement, we will provide it at no extra charge, within a reasonable time and without significant inconvenience. If neither remedy is possible, or we do not provide the required remedy within a reasonable time and without significant inconvenience, you may be entitled to an appropriate price reduction, potentially the full price.
When we agree that a statutory price-reduction refund is due, we will issue it without undue delay and no later than 14 days after that agreement. No refund fee applies. If defective digital content damages a device or other digital content because we failed to take reasonable care and skill, the remedies available under applicable law also remain available.
For a missing download email or inaccessible file, check your spam folder and the email address used at checkout, then contact us. We will investigate delivery and provide working access or the remedy you are entitled to. Contact us about duplicate payments or an incorrect charge so we can investigate those too.
Bundles and discounts
Tell us which part of a bundle has a problem. We will assess the remedy against what was promised for the bundle and your statutory rights, rather than automatically refusing help because another part works.
A refund reflects the amount paid for the affected purchase, including any discount applied. A promotional offer does not reduce your statutory rights.
Optional cancellation form
To: SPATIALX LTD, 167–169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom; Shopify@spatialx.io.
I give notice that I cancel my contract for the following digital content:
- Title and edition:
- Order number, if available:
- Date ordered:
- Customer name:
- Customer address:
- Email used for the order:
- Date of this notice:
- Signature, only if this form is sent on paper:
Nothing in this policy excludes consumer rights that cannot lawfully be excluded. Customers outside the UK may have additional mandatory protections under the law that applies to their purchase.